Ultimately, RPA Boosts The Bottom Line

Forrester Consulting evaluated the maturity of the robotic process automation market. To explore this topic, Forrester conducted an online survey with 100 respondents at the manager level and above who make decisions about RPA.

Robotic process automation (RPA) has grown into a prominent current in the forces of automation that pervade enterprises today. Forrester estimates that the adoption of RPA software will grow to $2.9 billion by 2021.

KEY FINDINGS

  1. RPA improves employee experience and elevates customer outcomes.
  2. Operating model challenges and skill shortages limit RPA application.
  3. RPA has a measurable impact on the bottom line. Challenges to
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