Robotic Process Automation (RPA)
Robotic Process Automation is the #1 investment area for IT spend.
Companies that have harvest its potential, create a competitive edge for their business. This is because Robotic Process Automation enables companies to develop virtual workforces that drive business productivity and efficiency. A virtual workforce, comprised of RPA bots can execute business tasks (minimum of 15X faster) and with 100% accuracy on business applications.
Enterprise customer deployments globally
Proof of Concept developed and deployed tailored to you use cases
of our customers
RPA consulting, training and development firm in Africa
We combine artificial intelligence with human intelligence to dramatically improve customer experiences.
For the majority of organizations, chatbots need to be intelligent to be effective. Intelligent chatbots can interact with customers in real-time and resolve issues, execute transactions, and respond to questions. Our Intelligent chatbots will predict customer intentions and offer the right help when they detect that a customer may need assistance.
Not All Chatbots Are the Same
Why Chatbots are Making Waves
Today your consumers what simplicity and speed, which in part is the reason why mobile app growth has plateaued and chatbots are on the rise. In the PwC Report, 70% of customer put speed and convenience as the most important to them*. Unlike mobile apps, chatbots can beyond the phone. With our intelligent chatbots, we can quickly handle customer questions and requests and free your service agents to focus on unique customer situations. This results in better service, increased automation, and improved efficiency overall.
*Source: PwC Report: “Experience is Everything: How to Get it Right”, 2018
Digital Platform Adoption (DPA)
The best customer self-service experience is personalized. Personalized with interactive guidance, with real human voice and visual cues. Digital platform adoption helps our clients to achieve this for their customers.
Drive User Engagement with Real Voice and Live Graphics
Seamlessly add an overlay to your website with real voice, on-page annotations and rich graphics tailored to any browser on any device.
See How It Works!
Business Data Services
Our team of world-class data engineers will help you design and build a custom data services portfolio that will unlock the massive potential of your business and customer related data to propel your sales and operations teams.
Digital Consulting Services
Unlock potential value to digitally transform your business.
The term digital disruption is the current buzz across industries and geographies so much that it can become a self-fulfilling prophecy. The experts at Impact Tactics work with companies across Africa and the globe to define the right-fit digital disruption to leverage digital.
We assess the level of digital readiness of your company, prepare a unique roadmap of digital transformation and walk you to the finish line.
To this end, we help companies harness digital technologies to capitalize on their growth opportunities and delight to their customers with personalized convenience and customization options.